When will my items ship?
All orders are subject to a handling period before shipment, usually 1 - 3 business days.
Most orders leave the warehouse within 1-5 business days after receipt of payment.
You will then receive notification of both processing and shipment. In many instances, we are shipping from our warehouses in either the US or Worlwide. If by Worldwide, please expect 7 - 21 days to receive your order.
Orders may be canceled if they have not been processed and shipped. After they have been processed they may not be canceled.
Please make sure to provide the correct shipping address. FactoryBrandOutlets.com can not be held responsible for items shipped to incorrect addresses. In such cases, the buyer will be responsible for any additional shipping fees incurred to ship to the correct address.
In some cases, international shipments will require import/customs taxes be paid. These will be the responsibility of the buyer under ALL CIRCUMSTANCES. FactoryBrandOutlets.com will not be held responsible for customs or taxes.
When will I receive my items?
Clothing and apparel items should be received within 10-14 business days, except international deliveries which vary by country. For other specialty and promotional items, please allow up to 4-6 weeks delivery time as they may be shipping from other countries.
Where is my order shipped from?
Our primary warehouse is in the US, but most of our hard to find and specialty items are located in other countries such as the United Kingdom and Asia.
I ordered multiple items, will my items be received at once?
For logistical reasons, items will sometimes be sent in separate packages. Please keep this in mind when receiving deliveries. If you have any other questions, please contact us.
Do you ship outside of the US?
We do, however, some items are exclusive to the United States because of custom fees, taxes and licenses. For those products eligible for worldwide delivery, the buyer is responsible for custom fees and taxes.
Why are the deals different from your Advertisements, like Facebook Ads, compared to your website prices?
Even after we stop Advertising certain products, those ads/page/posts are still shared and liked by our fans. We can't stop social sharing, this is the way some Ad networks work.
What is the "Compared to" price?
These prices come from our wholesalers, distributor suggested retail prices or from our competitors.
Do you sell wholesale?
Not at this time.